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Freight Broker ComplaintFREIGHT BROKERCOMPLAINT

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How to file a complaint against a freight broker

Start with a documented problem and the correct legal company. A regulatory complaint, a bond claim and a contract dispute serve different purposes.

Freight Broker Complaint • Source-checked educational guidance

Truck driver in his cab filing a freight broker complaint on a laptop with his load documents beside him
What this guide helps you avoid:

Missed evidence, misdirected complaints and confusion about payment recovery.

1. Identify the company and your role

Compare the signed rate confirmation and invoice with the company named in official records. Record its legal name, MC/USDOT identifiers, contracting role and the contact you actually dealt with. A similar name or copied logo is not proof of identity.

2. Make a factual complaint package

Write a dated chronology that another person can check. Separate what you observed from what someone told you and what you suspect. Preserve originals and work from copies.

  • Load/reference number, pickup and delivery dates, agreed rate and payment terms.
  • Rate confirmation, BOL/POD, invoice and proof of invoice delivery.
  • Payment history, deductions and relevant correspondence.
  • The specific disputed conduct, amount claimed and remedy requested.
  • Contradictory evidence and any missing documents.

3. Choose the destination

FMCSA takes complaints about regulated transportation companies, including property brokers, through the FMCSA Complaint Center at complaint.fmcsa.dot.gov (formerly the National Consumer Complaint Database). Use the official form and the category that fits your facts. For unpaid freight, separately check the actual bond/trust provider and contractual recovery options; do not assume a regulatory report will recover the invoice.

4. Keep a receipt and watch your deadlines

Save the exact complaint you submit, its reference number, supporting files and dated receipt. Track any instructions from the receiving organization. Ask qualified counsel about deadlines or litigation where your rights may expire.

Can I file here?

Use File a Complaint on this website to report what happened. You get a case number on screen and by email. Sign in at freightbrokercomplaint.com/case with your email and case number to add supporting documents, send updates and ask MT about your case. The owner reviews it and contacts the freight broker named in the complaint, giving the broker a fair chance to respond, send its paperwork and share any claim information. Freight Broker Complaint helps you gather information for your own claim. Filing here does not file an official regulatory complaint or a surety bond claim for you.

Sources and scope

Official references checked for this guide. Confirm current instructions at the destination before acting. This is general education, not legal advice or a finding about anyone's fault.

File a freight broker complaint — free

Tell us what happened, receive your private case number and add supporting documents. Follow updates through your private case page. The owner reviews the facts with help from MT and helps you gather information for your own claim. No recovery or legal outcome is guaranteed.

File a complaint →

If your case needs a lawyer

When a dispute needs legal help, we match the organized case with a carrier-first attorney in the National Transportation Attorney Network. The attorney starts with an organized case file, and matching is free to the carrier. We are not attorneys and do not give legal advice.

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