Privacy notice

Effective October 10, 2026. Freight Broker Complaint is a Logistical Forwarding Solutions initiative.

What this website accepts

You can file complaint details and follow your case privately. Supporting document uploads are stored privately for investigator review. They are not automatically malware scanned. Case emails are not enabled in this release.

Your complaint information

When filing opens, we collect your company, name, contact email, optional MC number, the company you are reporting, your description, optional incident date and amount, and your consent. Include only information needed to explain the complaint. Do not include passwords, bank account numbers, Social Security numbers or unrelated personal details.

Private review and MT

We use complaint information to organize the case, review the facts and identify possible next steps. The authorized investigator can review private records. When the investigator asks MT for help, relevant case details and the conversation can be processed by the configured Google Gemini or OpenAI service. MT advice is a draft for human review. We do not publish complaints or make automatic findings of wrongdoing.

Where information is processed

Vercel hosts the website, Supabase stores private case records and provides owner authentication, and Cloudflare Turnstile checks submissions for automated abuse. These services process the information needed to operate and protect the website. We use hashed request and contact identifiers for submission limits. This release has no advertising trackers or custom visitor analytics.

Your private case link

Your case link contains a secret access code. Anyone who has the link can see the limited case status and updates made visible by the investigator. Save it privately and share it only with someone you authorize. It is not included in acknowledgment emails. Investigator notes and private MT conversations are excluded from public case tracking.

Records, corrections and privacy requests

Case records and their history are preserved for review and follow-up. This release has no automatic deletion schedule. You can request a correction, ask about retained information or request deletion by contacting freightbrokercomplaint@gmail.com. Include your case number, but do not send your secret case link or evidence with the first message. Requests require identity verification and human review; some records may need to be preserved for an unresolved dispute or applicable obligations.

Private owner access

The owner uses an existing authorized account. Passwords are sent directly to Supabase, and access tokens are kept in memory rather than browser storage. Public investigator signup is not offered.

External resources

Links to FMCSA, Carrier411 and other resources lead to separate services with their own policies. FBC does not control their collection or decisions.